Introduction
NZ Graffiti Removal Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles.
What Information We Collect
Information You Provide
- Account information: Name, email address, and password when you create a trade account.
- Order information: Billing address, shipping address, phone number, and payment details when you place an order.
- Enquiry information: Name, email address, phone number, and message content when you submit an enquiry.
- Trade application information: Business name, NZBN, contact details, and financial references when you apply for a trade account.
Information Collected Automatically
- Usage data: Pages visited, time spent, links clicked, and referring URLs (via Google Analytics 4).
- Device information: Browser type, operating system, IP address, and screen resolution.
- Cookies and similar technologies: We use cookies to maintain your session, remember your cart, and analyse site traffic.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending confirmation emails and dispatch notifications.
- Create and manage your trade account.
- Respond to your enquiries and provide customer support.
- Send transactional communications related to your account or orders.
- Analyse website usage to improve our products, services, and user experience.
- Comply with our legal obligations under New Zealand law.
- Detect and prevent fraud, abuse, or other harmful activity.
We will only use your personal information for the purposes for which it was collected, or for a directly related purpose, unless you consent otherwise or we are required by law.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that assist us in operating our website and business (e.g., payment processors, email delivery services, hosting providers). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
- Analytics providers: Google Analytics 4 to help us understand how visitors use our site. This data is anonymised and aggregated.
- Legal requirements: Where required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
Cookies
Our website uses cookies — small text files stored on your device — for the following purposes:
- Essential cookies: Required for the website to function correctly (e.g., maintaining your shopping cart and login session).
- Analytics cookies: Google Analytics cookies that help us understand how visitors interact with our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you do so.
Data Storage and Security
Your personal information is stored securely on servers located in data centres that comply with industry-standard security practices. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including:
- Encrypted data transmission (HTTPS/TLS).
- Secure password hashing.
- Access controls limiting who within our organisation can access your data.
- Regular security reviews.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:
- Account data: Retained for the duration of your account and for a reasonable period after closure.
- Order data: Retained for a minimum of seven years to comply with New Zealand tax and financial record-keeping requirements.
- Enquiry data: Retained for up to two years.
- Analytics data: Retained as per Google Analytics’ default retention settings (up to 14 months).
Your Rights Under the Privacy Act 2020
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request correction of any personal information that is inaccurate or out of date.
- Complain to us if you believe we have breached the Information Privacy Principles.
To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days as required by law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@nzgraffitiremoval.co.nz
- Phone: +64 27 258 1444
- Address: NZ Graffiti Removal Ltd, New Zealand
Last updated: March 2026